The COVID-19 pandemic isn’t over, but many Healthcare practices across the country are starting to resume operations. Yet, present things are not and cannot the same as they were before, so move on to the next phase, the most important is clear communication with patients and also with the staff. As practitioners prepare to take on more in-personal appointments, also communicate closely with patients. Appointments scheduling, operative hours, and service offered are changing for practice to protect the patients and staff.
With that in mind, here are four communication with patients while reopening your practice:
- Confirm and check the updates of Reopen information and make available online
Due to COVID-19 some temporary changes related to your practice like hours of operations, availability, make update your information online, whenever your practice appears or listed. The main purpose is to provide the current scenario of your practice to the patients.
As per a load of request for appointments, and demand for care while your practice was close or reduce hours. Patients want to know the preferred method of contact as you open for in-person visits like direct phone or e-mail so you can streamline requests to best serve them.
To reduce your workload, direct patients to online scheduling, so they can easily book a virtual or in-person visit with you, as they adjust to new schedules and procedures.
If you accepting new patients or referring, let patients know how they consult. To minimize exposure of viruses, you may send patients directly to the testing site or hospital rather than your practice.
- Guide the patients about COVID-19 facts from reputable sources
Lots of information available on the net about COVID-19 in which many misinformation. Patients trust on you so you are responsible to avail the clear and authenticated information and facts from reputed sources like WHO, and state govt guidelines, etc
When sharing information, kindly consider and must mention your information source, in conversation, and in written material. This helps to increases your credibility and helps ensure your message isn’t misunderstood as people read and share your updates.
- Keep in touch with patients
Generally, patients depend on their family doctor, now in the present pandemic situation, they need help from you via telehealth appointment.
As patients need in-person appointments, keep them informed about how you get health service while everyone safe. Give them regularly updates with safety requirements for clinic visits, let them know what practices use by your clinic.
- Provide Options of multiple ways to communicate
All do not use the same way of communication method. Share your message through different ways of communication to reach much as possible as many patients received.
Send SMSs, emails, post updates on social media, and share blog posts to help aware, educate, and inform.
After Lockdown many things to be changed, according to that you have to plan to restart your practice with considering the govt define guideline as well as make your own rules and guideline for patients and staff so all will safe from infections and Covid-19 transmission. You have to decide the time and date of opening with all pre-plan operational activites how to be executed so when you open your practice minimum difficulties you faced.