Drlogy
Technologies Privet Limited (“us”, “we”, or “Drlogy”) is the author and publisher of the
internet resource www.drlogy.com (“Website”) on the world wide web as well as
the software and applications provided by Drlogy, including but not limited to the
mobile application ‘Drlogy’ and the software and applications of the names ‘Drlogy Pro’ and ‘Drlogy’ (together
with the Website, referred to as the “Services”).
This privacy
policy ("Privacy Policy") explains how we collect, use, share,
disclose and protect Personal information about the Users of the Services,
including the Practitioners (as defined in the Terms of Use, which may be
accessed via the following weblink http://www.drlogy.com/terms (the “Terms of Use”)), the End-Users
(as defined in the Terms of Use), and the visitors of Website (jointly and
severally referred to as “you” or “Users” in this Privacy Policy). We created
this Privacy Policy to demonstrate our commitment to the protection of your
privacy and your personal information. Your use of and access to the Services
is subject to this Privacy Policy and our Terms of Use. Any capitalized term
used but not defined in this Privacy Policy shall have the meaning attributed
to it in our Terms of Use.
BY USING THE
SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE
READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS
PRIVACY POLICY AND AGREE TO BE BOUND BY THE PRIVACY POLICY. YOU HEREBY CONSENT
TO OUR COLLECTION, USE AND SHARING, DISCLOSURE OF YOUR INFORMATION AS DESCRIBED
IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE
PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY
TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY
OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON
BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR
EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY
TO (I) ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF, AND
(II) CONSENT ON BEHALF OF SUCH INDIVIDUAL OR ENTITY TO OUR COLLECTION, USE AND
DISCLOSURE OF SUCH INDIVIDUAL’S OR ENTITY’S INFORMATION AS DESCRIBED IN THIS
PRIVACY POLICY.
1. PURPOSE OF
OUR POLICY
1.1 Drlogy provides the Drlogy online medical appointment booking
services and associated technologies.
1.2 Drlogy have adopted this Privacy Policy to ensure
that we have standards in place to protect the Personal Information that we
collect about individuals that is necessary and incidental to:
a. Providing the system and services that Drlogy offers; and
b. The normal day-to-day operations of our business.
1.3 This Privacy Policy follows the standards of the SPI
rules set by the Indian Government for the handling of Personal Information
under the Section 43A of the Information Technology Act, 2000; Regulation 4 and
3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
1.4 By publishing this Privacy Policy we aim to make
it easy for our customers and the public to understand what Personal
Information we collect and store, why we do so, how we receive and/or obtain
that information, and the rights an individual has with respect to their
Personal Information in our possession.
2. WHO AND WHAT
THIS POLICY APPLIES TO
2.1 Our Privacy Policy deals with how we handle both
"personal information" and "health information" as those
terms are defined in the Section 43A of the Information Technology Act, 2000;
Regulation 4 and 3(1) of the Information Technology (Intermediaries Guidelines)
Rules, 2011. (and together referred to in this Privacy Policy as Personal
Information)
2.2 We handle Personal Information in our own right
and also for and on behalf of our customers and users.
2.3 Our Privacy Policy apply to information we collect
about businesses or companies, it also apply to information about the people in those
businesses or companies which we store.
2.4 The Privacy Policy applies to all forms of
information, physical and digital, whether collected or stored electronically
or in hardcopy.
a. If, at any time, an individual provides Personal Information or
other information about someone other than himself or herself, the individual
warrants that:
b. With respect to
Personal Information about a child, they are that child's "responsible
person" as defined in the the Section 43A of the Information Technology
Act, 2000; Regulation 4 and 3(1) of the Information Technology (Intermediaries
Guidelines) Rules, 2011. (namely a parent or guardian); and/or They have that
person's consent to provide such information for the purpose specified.
3. THE
INFORMATION WE COLLECT
3.1 User Information: The type of information collected from the Users, In the course of business it is necessary for us
to collect user Information. This information allows us to identify who an
individual is for the purposes of our business, share Personal Information when
asked of us, contact the individual in the ordinary course of business and
transact with the individual. Without limitation, the type of information we
may collect is:
a. Health Information.
We may collect information for an appointment about the health, disability,
health services, medical histories, prescriptions, allergies and other
information about an individual defined as "health information" in
the the Section 43A of the Information Technology Act, 2000; Regulation 4 and
3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.;
b. Personal
Information. We may collect personal details such as an individual's name,
location, date of birth, nationality, family details and other information defined
as "Personal Information" in the the Section 43A of the Information
Technology Act, 2000; Regulation 4 and 3(1) of the Information Technology
(Intermediaries Guidelines) Rules, 2011 that allows us to identify who the
individual is;
c. Profesional Information. We may collect profesional details such as an that allows us to identify who the individual is; either PAN card or Aadhaar card or Election card or Driving Licence and also for ownership of practice, details of either Letterhead/Prescription pad or Tax receipt or bill or Registation detail or Documents of Medical waste. For Pharmacy and agency for verification we collect details of Drug Licence and pharmacist registration.
d. Contact Information.
We may collect information such as an individual's email address, telephone
& fax number, third-party usernames, residential, business and postal
address and other information that allows us to contact the individual;
e. Financial
Information. We may collect financial information related to an individual such
as any bank or credit card details used to transact with us and other
information that allows us to transact with the individual and/or provide them
with our services;
f. Statistical
Information. We may collect information about an individual's online and
offline preferences, habits, movements, trends, decisions, associations,
memberships, finances, purchases and other information for statistical
purposes; and
g. Information an
individual sends us. We may collect any personal correspondence that an
individual sends us, or that is sent to us by others about the individual's
activities.
h. Other personal information that you voluntarily choose to provide to us such as
information shared by you with us through emails or letters or app including
any images, photos, files, audio files, videos, voice or sound recording, music files, docs, and any other format documents/file.
3.2 We may collect other Personal Information about an
individual, which we will maintain in accordance with this Privacy Policy.
3.3 We may also collect non-Personal Information about
an individual such as information regarding their computer, network and
browser. This may include their IP address. Where non-Personal Information is
collected.
4. HOW
INFORMATION IS COLLECTED
4.1 Most information will be collected in association
with an individual's use of Drlogy, an enquiry about Drlogy or generally
dealing with us. However we may also receive Personal Information from sources
such as advertising, an individual's own promotions, public records, mailing
lists, contractors, staff, recruitment agencies and our business partners. In
particular, information is likely to be collected as follows:
a. Registrations/Subscriptions.
When an individual registers or subscribes for a service, list, account,
connection or other process whereby they enter Personal Information details in
order to receive or access something, including a transaction;
b. Accounts/Memberships.
When an individual submits their details to open an account and/or become a
member with us;
c. Supply. When an
individual supplies us with goods or services;
d. Contact. When an
individual contacts us in any way;
e. Access. When an
individual accesses us physically we may require them to provide us with
details for us to permit them such access. When an individual accesses us
through the internet we may collect information using cookies (if relevant – an
individual can adjust their browser's setting to accept or reject cookies) or
analytical services; and/or
f. As there are many
circumstances in which we may collect information both electronically and
physically, we will endeavour to ensure that an individual is always aware of
when their Personal Information is being collected.
g. Where we obtain
Personal Information without an individual's knowledge (such as by accidental
acquisition from a client) we will either delete/destroy the information, or
inform the individual that we hold such information.
5. WHEN PERSONAL
INFORMATION IS USED & DISCLOSED
5.1 The primary reason Personal Information is used or
disclosed is to make a booking for an appointment or request a service through Drlogy.
We maintain all Health Information in the strictest confidence.
5.2 In general, the primary principle is that we will
not use any Personal Information other than for the purpose for which it was
collected other than with the individual's permission. The purpose of
collection is determined by the circumstances in which the information was
collected and/or submitted.
5.3 We will retain Personal Information for the period
necessary to fulfil the purposes outlined in this Privacy Policy unless a
longer retention period is required or permitted by law.
5.4 It is necessary for us to disclose an individual's
Personal Information to third parties in a manner compliant with the SPI Rules
in the course of our business, which would primarily be to make appointments.
5.5 We will only ever pass your contact information to
medical centres booked through the Drlogy booking platform for the purposes of
maintaining up to date records and communicating to you health related
information.
5.6 We will not disclose or sell an individual's
Personal Information to unrelated third parties under any circumstances.
5.7 Information is used to enable us to operate our
business, especially as it relates to an individual. This may include:
a. The provision of goods and services between an individual and us;
b. Verifying an individual's identity;
c. Communicating with an individual about:
d. Their relationship with us;
e. Our goods and services;
f. Our own marketing and promotions to customers and prospects;
g. Competitions, surveys and questionnaires;
h. Investigating any complaints about or made by an individual, or if
we have reason to suspect that an individual is in breach of any of our terms
and conditions or that an individual is or has been otherwise engaged in any
unlawful activity; and/or
i. As required or permitted by any law.
5.8 There are some circumstances in which we must disclose an
individual's information:
a. Where we reasonably believe that an individual may be engaged in
fraudulent, deceptive or unlawful activity that a governmental authority should
be made aware of;
b. As required by any law; and/or
c. In order to sell our business (in that we may need to transfer
Personal Information to a new owner).
5.9 We will not disclose an individual's Personal
Information to any entity outside of India that is in a jurisdiction that does
not have a similar regime to the SPI rules or an implemented and enforceable
privacy policy similar to this Privacy Policy. We will take reasonable steps to
ensure that any disclosure to an entity outside of India will not be made until
that entity has agreed in writing with us to safeguard Personal Information as
we do.
5.10 We may utilise third-pay service providers to
communicate with an individual and to store contact details about an
individual. No Health Information is stored in any third-party services in India
or elsewhere.
5.11 End-Users’ personally identifiable information,
which they choose to provide on the Website is used to help the End-Users
describe/identify themselves. Other information that does not personally
identify the End-Users as an individual, is collected by Drolgy from End-Users
(such as, patterns of utilization described above) and is exclusively owned by
Drlogy. Drlogy may also use such information in an aggregated or non-personally
identifiable form for research, statistical analysis and business intelligence
purposes, and may sell or otherwise transfer such research, statistical or
intelligence data in an aggregated or non-personally identifiable form to third
parties and affiliates. In particular, Drlogy reserves with it the right to use
anonymized End-User demographics information and anonymized End-User health
information for the following purposes:
a. Analyzing software usage patterns for improving product design and
utility.
b. Analyzing such information for research and development of new
technologies.
c. Using analysis of such information in other commercial product
offerings of Drlogy.
d. Sharing analysis of such information with third parties for
commercial use.
6. OPTING
"IN" OR "OUT"
6.1 An individual may opt to not have us collect their
Personal Information. This may prevent us from offering them some or all of our
services and may terminate their access to some or all of the services they
access with or through us. They will be aware of this when:
a. Opt In. Where relevant, the individual will have the right to choose
to have information collected and/or receive information from us; or
b. Opt Out. Where relevant, the individual will have the right to
choose to exclude himself or herself from some or all collection of information
and/or receiving information from us.
6.2 If an individual believes that they have received
information from us that they did not opt in or out to receive, they should
contact us.
7. THE SAFETY
& SECURITY OF PERSONAL INFORMATION
7.1 We will take all reasonable precautions to protect
an individual's Personal Information from unauthorised access. This includes
appropriately securing our physical facilities and electronic networks.
7.2 Drlogy uses SSL encryption to store and transfer
Personal Information. Despite this, the security of online transactions and the
security of communications sent by electronic means or by post cannot be guaranteed.
Each individual that provides information to us via the internet or by post
does so at their own risk. We cannot accept responsibility for misuse or loss
of, or unauthorised access to, Personal Information where the security of
information is not within our control.
7.3 We are not responsible for the privacy or security
practices of any third party (including third parties that we are permitted to
disclose an individual's Personal Information to in accordance with this
policy). The collection and use of an individual's information by such third
parties may be subject to separate privacy and security policies.
7.4 If an individual suspects any misuse or loss of,
or unauthorised access to, their Personal Information, they should let us know
immediately.
7.5 We are not liable for any loss, damage or claim
arising out of another person's use of the Personal Information where we were
authorised to provide that person with the Personal Information.
8. HOW TO ACCESS
AND/OR UPDATE INFORMATION
8.1 Users of Drlogy can update their Personal
Information from within their Drlogy account or profile.
8.2 Subject to the SPI rules, an individual has the
right to request from us the Personal Information that we have about them, and
we have an obligation to provide them with such information within 28 days of
receiving their written request.
8.3 If an individual cannot update its own
information, we will correct any errors in the Personal Information we hold
about an individual within 7 days of receiving written notice from them about
those errors.
8.4 It is an individual's responsibility to provide us
with accurate and truthful Personal Information. We cannot be liable for any
information that is provided to us that is incorrect.
8.5 We may charge an individual a reasonable fee for
our costs incurred in meeting any of their requests to disclose the Personal
Information we hold about them.
9. COMPLAINTS
AND DISPUTES
9.1 If an individual has a complaint about our
handling of their Personal Information, they should address their complaint in
writing to the details below (Clause 12).
9.2 If we have a dispute regarding an individual's
Personal Information, we both must first attempt to resolve the issue directly
between us.
9.3 If we become aware of any unauthorised access to
an individual's Personal Information we will inform them at the earliest
practical opportunity once we have established what was accessed and how it was
accessed.
10. CONTACTING
INDIVIDUALS
From time to time, we may send an individual important notices, such
as changes to our terms, conditions and policies. Because this information is
important to the individual's interaction with us, they may not opt out of
receiving these communications.
11. CONSENT TO
THIS POLICY
You acknowledge that this Privacy Policy is a part of the Terms of
Use of the Website and the other Services, and you unconditionally agree that
becoming a User of the Website and its Services signifies your
(i) assent to this Privacy Policy, and
(ii) consent to Drlogy using, collecting, processing and/or
disclosing your Personal Information in the manner and for the purposes set out
in this Privacy Policy. Your visit to the Website and use of the Services is
subject to this Privacy Policy and the Terms of Use.
12. CONTACTING
US
All correspondence with regards to privacy should be addressed to:
The Privacy Officer, Drlogy Technologies Privet Limited
103-106, Balajihall, 150 feet ring road, Rajkot
hello@drlogy.com
13. ADDITIONS TO
THIS POLICY
13.1 If we decide to change this Privacy Policy, we will post the changes
on our webpage at http://www.drlogy.com/privacy
Please refer back to this Privacy Policy to review any amendments.
13.2 We may do things in addition to what is stated in this Privacy
Policy to comply with the SPI rules, and nothing in this Privacy Policy shall
deem us to have not complied with the SPI rules.
14. SCHEDULE
Indicative List
of Information by Nature of Service
14.1 End-Users using the Website by registering for an
account on the Website or ‘Drlogy’ mobile application:
You can create an account by giving us information regarding your (name, mobile number, email address) and such other information as requested
on the End-User registration page. This is to enable us to provide you with the
facility to use the account to book your appointments and store other health
related information.
14.2 End-Users using the Website without registering
for an account on the Website or ‘Drlogy’ mobile application (i.e., ‘Guest’
End-User):
You can use the Website without registering for an account, but to
book an appointment, you may be asked certain information (including your mobile number and such other information as requested when you choose to use
the Services without registration) to confirm the appointment.
14.3 Practitioner availing of the free listing service
on the Website or ‘Drlogy’ mobile application by registering for an account:
As a Practitioner, you may be required to provide us with
information regarding your (name, mobile number, email address) and such other
information as requested on the Practitioner registration page to create an
account. Drlogy may send email and/or SMS confirmations or other communications
to End-Users in connection with their bookings, appointments or other
interactions with you, if such interactions have been facilitated by Drlogy.
14.4 Practitioner availing of the free listing service
on the Website or ‘Drlogy’ mobile application without registering for an
account:
As a Practitioner, you may avail of the listing service without
registering for an account by providing information regarding your (name,
mobile number, email address) and such other information as requested by any
of Drlogy’s employees or agents who contact you in person or by telephone. In
such event, Drlogy will maintain this information if and until you choose to
register for an account, for which Drlogy may contact you from time to time.
Drlogy will, after such information is collected from you, send you a
confirmation email confirming the information provided and the fact that you
will be listed on the Website. In the event you do not wish to be so listed on
the Website, please inform Drlogy immediately at hello@Drlogy.com
14.5 Practitioners using the ‘Pro’ product:
You will be required to create an account and may be required to
provide Drlogy with information regarding your (name, mobile number, email
address) and such other information as requested by Drlogy on the Pro
Practitioner registration page, in order to complete your registration.
Upon registration, Drlogy will access non-personally identifiable
information of your patients from your patient records. You agree to make your
patients fully aware of such access.
You have an option under these products to switch on ‘End-User
Feedback’. This will mean that you are giving one or more patients’ contact
details to Drlogy’s feedback system. End-Users may choose to send feedback
anonymously too, in which case you agree that you have no objection to such
anonymous feedback. The feedback system will then send an SMS and email to the
patient(s) asking for feedback which may then be published on the Website. You
agree to make your patients fully aware of the possibility of their receiving
such feedback queries.
Drlogy
